Frequently Asked Questions

What areas do you service? D & L Professional Cleaning LLC services the Greater Lexington, KY area. For larger projects, we will travel as far asLouisville,KY for a higher rate.

When do you clean? Our hours are Monday thru Friday 8:00 a.m. thru 5:30 p.m. for residential cleaning. Although we do not normally clean residential on Saturdays we can occasionally arrange to do so for one time cleanings at a slightly higher rate. Same day services can sometimes be arranged for Mondays and Tuesdays, unfortunately we do not have that capability for later in the week without prior arrangements, please call 48- 72 hours in advance to arrange for possible cleaning later in the week.

Do WE have to be home when you clean? No, you do not have to be home. In fact the majority of our clients provide us with keys to their homes. However if you choose to be home while we clean we welcome you to do so. We understand that you may prefer to get to know us prior to allowing us to work on our own. We cannot however assume liability for injury to anyone in the home other than our own employees, therefore we ask that you stay out of our working area and off of wet floors.

How do you handle keys that are given to you to retain? If you chose to provide us with keys to your home rest assured that we take the utmost care in protecting both your key and your home, Keys are numbered and never have names attached to them. They are only issued the day of your cleaning and are checked back in to be deposited into our safe daily. If you choose not to provide a key, please be advised that we can only give approximate times for arrival. If we are unable to gain access to your home or business you risk being charged full rate for the lock out.

Why do you furnish all of the equipment and supplies? We provide the equipment and supplies for several reasons…

1) So that all personnel are trained in the use of each chemical and piece of equipment. Knowing what we are working with allows us to provide quality results on a consistent basis.

2) To free you the customer from having to keep track of what needs to be replaced, repaired or washed

3) So that we have the proper MSDS forms available for our safety (Manufacture safety data sheets). This is a requirement of OSHA.

4) Because often unscrupulous cleaning people and companies will have you provide the equipment and supplies so that they can claim that you are the employer therefore if any worker is harmed for any reason while working in your home all claims for worker’s comp and disability can and will be made against your homeowner insurance, instead of the cleaners insurance policies.

How many people come to clean my home? Depending on the home and your needs, we can work individually, in teams of 2 or in teams of 3. If you happen to be paying per hour the hourly rate is “per person – per hour”

Are you insured? Yes, we are fully insured for your protection and peace of mind. We can and will provide proof of insurance at the time of each estimate. Our certificates are also available directly from our insurance company upon request

What if some thing is damaged while my home is being cleaned? Please keep in mind that accidents do sometimes happen. We make every attempt to treat your home with the utmost of care and caution. If however we break something we will leave the item and a note for you. We will make arrangements to replace the item or to pay for it. Again, this in another reason why we are fully insured. Please note – if you have items that are of extreme value, either sentimental or monetary, we would prefer not to clean these items. Too, we cannot be responsible for items that were previously damaged prior to our cleaning, improperly constructed, or are not fastened in a proper way.

Do I have to do anything before you come to clean my home? It is advantageous to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. If we have to spend time picking items up and putting them in their place prior to cleaning you may be billed for the extra time needed to do so.

Do you guarantee your work? We offer a 100% satisfaction guarantee. If you contact us with your concerns within 24 hours of our cleaning we will return at our expense to correct any problems. How do I pay for my services? Payment is expected at the time of the cleaning. We do for your convenience offer a monthly billing program where services are prepaid. We accept cash, checks and credit card

Do you offer any discount programs? We do offer 5% off for the monthly “pre-paid” billing program. We have a referral program where you are given money off of your cleaning for each referral that turns into a job for us. We offer other specials thru out the year, please check with us from time to time to see what specials are available

I have pets, what do I do with them when the cleaner is present? We are of a firm belief that family pets are just like children. We enjoy working with them. If however you pet is afraid of vacuums or are raucous and will not allow us to do our work we may suggest that they be placed in areas that we are not working in.

Why do you not give estimates over the phone? We have found that 2 homes of the exact same size and floor plan can vary in the time needed to clean by sometimes hours. We do not believe in cookie cutter programs therefore we find that we need to see each home prior to cleaning to get a feel for the job as a whole. We can work by the hour if you are in a rush and cannot take the time to have an estimate done.

What if I do not need my whole home cleaned? We work with you to customize your cleanings to your needs. We have customers who have their whole home cleaned on a bi-wkly basis then have us come for just the bathrooms and kitchen on the opposite weeks. Tell us your needs and we will find a way to work them out for you. Please note that we do have a 2 hour minimum.

What should I look for in a cleaning company? When hiring a cleaning person / company you are inviting someone into your home which is one of the biggest investments that you will ever make. You are inviting someone into the lives of you and your family. Often these people are working in the home with your family members present. We recommend that you hire only persons or companies that have taken the time to consider you and your needs and offered to have a hand in protecting you in case of accident or loss.

Anyone can gather some cleansers and a vacuum and call themselves a cleaner….. However only a professional will be able to provide you with proof of their license, bond, and insurance. Also, we recommend that you work only with those cleaners who take the time to learn and study the proper cleaning techniques for today’s modern surfaces as so many of them can be damaged by improper cleaning.

Why should I hire someone who is licensed? After all unlicensed Individuals and companies often charge less? Persons & Companies who work “under the table” do so without thought of long term and lasting repercussions to either themselves or their customers. They charge less because they are not paying into the system (taxes, medical, worker’s comp, insurance, social security, etc) When something goes wrong these workers will often disappear without a trace. However you can be assured that many will be amongst the first to collect aid from our tax dollars. Worse yet are those who charge the same as reliable companies yet still do not pay for the insurances and taxes required of legitimate businesses. You the customer have a responsibility in making sure that you check to see if those who offer to work for you are legitimate. Please keep our economy strong while protecting your home and family, Please work with professionals!

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